Audi Of America

Purchased: 2022 Audi Q5 PHEV (April 11, 2022)

Issue Began: November 2024 (EV functionality disabled due to recall #24V898)

Audis Response: No immediate fix, no compensation, no loaner

I paid a premium for a plug-in hybrid that is now just a gas-powered SUV because Audi disabled the EV functionality due to a recall. Their solution?

Wait until at least mid-2025 for a possible software update.

Meanwhile, I'm stuck with a heavier, less efficient vehicle that no longer functions as advertised.

Despite this major failure, Audi has offered: No loaner vehicle No buyback option No compensation

If I wanted a gas-only Q5, I would have saved thousands instead of paying extra for a PHEV. Audi should stand behind its products and provide affected owners with a real solution---not just tell us to wait indefinitely.

Dear Audi Legal Team,

I am writing to formally escalate my ongoing complaint regarding a persistent issue with my leased Audi Q5 Hybrid (VIN: WA1E2AFY6R201****), leased on January 13, 2024. Despite numerous attempts to resolve this matter, Audi Pacific service representatives have failed to properly address the problem. I am now requesting to return the vehicle under California Lemon Law provisions.

Vehicle Details:

Model: Audi Q5 Hybrid

VIN: WA1E2AFY6R201****

Lease Start Date: January 13, 2024

Nature of the Problem:

The vehicle is unable to charge at my home outlet using the supplied Audi charger. The service representative at Audi Pacific replaced the original plug-in charger but the issue persists. My husband's Tesla charges perfectly from the same outlet, proving there is no issue with my home's electrical system.

Attempts to Resolve:

Audi Pacific service representatives continue to claim that the problem lies with my home outlet, despite evidence to the contrary. I have repeatedly argued that the issue is with the car's charging system or the supplied charger. These concerns have been dismissed or brushed off. I have made multiple follow-up calls to Audi USA, including on November 19, 2024, and November 21, 2024, with no meaningful resolution provided.

Impact:

This unresolved issue has rendered the vehicle unsuitable for its intended purpose, caused significant inconvenience, and undermined my trust in Audi's commitment to quality and customer service.

Request for Resolution:

Under California's Lemon Law (Song-Beverly Consumer Warranty Act), I demand one of the following resolutions:

Acceptance of the vehicle's return and termination of the lease agreement without penalties, OR

Repurchase of the vehicle, including reimbursement for all payments made to date.

Intent to Return the Vehicle:

Due to Audi's repeated failure to resolve this issue, I am prepared to return the vehicle immediately. I will also cease payments after the vehicle is returned. Please advise on the proper procedure for returning the vehicle to an authorized dealership or facility.

Deadline for Resolution:

I require a written response within 10 business days of receipt of this letter. If I do not receive a satisfactory resolution, I will have no choice but to pursue legal remedies under California Lemon Law.

Thank you for your immediate attention to this matter. Please contact me directly at 310.975.5261.

Sincerely,

Asia Biryna Lal

Hello, my name is Pamela Wymbs. I'm from GA.

I recently purchased a used Q7 2021 with 42,000 miles on it from Audi of Marietta on July 26, 2024 at 6pm. I felt a slight shift as I test drove the car, but since I'm a first-time owner of the Q7, I thought it was nothing. The car drove well, but I continued to experience the issue as I drove home. I had concerns about taking it back the next day, but thought it would be okay.

Well, on August 2, the car started losing power, skipping, and only going 5 miles with flashers on. It was so embarrassing. All the lights came on the dashboard. It was horrible, and then to top it off, they told me they couldn’t have it towed.

I would have to do so. Instead, I parked the car as I made it home and didn't drive it. Today, I drove it to the dealership early in the morning. It made it, but it was still slipping or jerking, kind of like the transmission was losing power.

I'm not sure, but I have had the worst experience, and they didn't have a loaner car for me. I want another car. I do not want that car. I'm afraid of it.

I'm sorry. The initial car that I wanted is on the lot. I asked them if we could arrange to switch me out, basically for the same price. I have to work.

I paid $36,200 for this car, and I paid $13,000 out of pocket and $23,000 with Navy Federal. They've now left me to my job. Now, how am I supposed to get back and forth to work? This is very bad.

I need help. That car should not be on that lot at all. I should have just gone to the ALM dealership where they told me those cars were no good. But look what I'm dealing with.

This car was wrecked. The report said it was minor, but I see differently. It has paint smears on the silver trim of the car. I feel like I was sold a lemon.

I pray you will be of some assistance. Thanks, Pamela Wymbs.

Hi, I dropped off my 2019 Audi Q8 Prestige at Audi of North Atlanta for an extended recall on the dashboard. All the leather was delaminating from the dashboard.

Also, to take care of a few other recalls such as catalytic converter and the Fuel pump. All checked out well except for the Dash of course which was my only issue with this vehicle.

I have had not one problem with this vehicle since I've owned it. This vehicle is truly remarkable. So I drop off the vehicle with Stuart a service advisor, and he did advise me that this may take a while because of ordering parts and also the approval process.

All of that was fine, The issue is when it was finally completed and when I picked up my vehicle, i and the porter noticed a deep scratch on the pass side door jamb on the body. I was not too concerned, I explained to the very nice porter that I will just have my son touch it up Because I did not want my Audi having any major paint work. So I checked out and left, as soon as I was driving I put on my seat massager and noticed that when the massager got to the top of the back there was a hissing sound, I knew right away it was an air leak of some sort I just did not know where it was coming from. When I dropped off the vehicle, it was working perfect.

I use it every time I drive the Audi, at least once every two weeks or so. It's one of the reasons why I love this vehicle. Once I arrive at the dealer again Stuart ask what's wrong, so I show him, Stuart grabs the shop foreman which already looks upset and bothered to have to come assist. He sits in the driver seat I sit in the Passenger seat, at first he says No I can't hear it.

Then I point out the sound and he says ok, I hear it. He steps out the car as did I, and he says it's a leak possibly in the bladder or a line, I said yeah that's what it sounds like. I stated that it was working perfectly when I dropped the vehicle off, and he said, so what do you want me to do about it? I was shocked for a second, then I said can we figure this out.

He said let me talk to my Service Director. They took a little bit, then finally came out. I explained to the service director my concern and that I had no issues with this ever. He stated I'm sorry, I can not accept responsibility of this.

The shop foreman said also it's impossible that we damaged that, we were only working on the dash. I said did you complete the job? The foreman said no. I asked did you oversee the job?

The foreman said no. Then I said, so how can you be sure it's impossible? I said anything is possible. I asked did the steering wheel come off?

The foreman said yes. I asked did the complete dash come off? The foreman said yes at least the top half. I said ok, so you agree that someone was on the driver side working, and there is a possibility that maybe they used the driver seat as leverage of some sort and put pressure on the seat that may have cause damage?

The foreman stated these seats are made for people of all sizes, they don't break under pressure. I stated exactly they are designed and contoured for our back, they are not designed for an Elbow to dig in right. The Forman looked very upset, and the Director looked up set as well, and the Director said we are not taking responsibility with attitude. I then asked, still being very polite, do you have cameras in the shop?

The Service Director said yes. I said, may we review them so that we can see how your tech was operating in my Audi and especially in my Driver's seat? The service director looked at the Foreman, and then he took a few seconds before responding, once he responded he stated that the cameras do not catch the angle we need to see. I said can we see anyway?

The service Director stated again we are not taking responsibility. He did state however that he would look into it and diag the problem at no charge. I said ok, thank you.

Once they sent me the estimate of about $1200, I was in shock again. I was trying to make sense of this and I could not.

How is it that I bring my car for a recall because of a manufacture issue and I end up leaving with a problem. I did speak to the GSM on the phone because the GM was not in the GSM was very understanding and said that he was going to talk to the service Director, well nothing came of that. So I called the GM on Saturday when he was in. To be honest the GM had no phone etiquette I wish you can review the phone call on Saturday the 24th I was embarrassed for him.

He was barely letting me talk, very overpowering and very stuck on his outlook. I finally said that I would be there in about an hour so we could talk in person and before i could finish speaking he hung up the phone. My wife came with me to the Audi of north Atlanta Dealer to pick up our Audi and to talk to the GM. I went up front and asked Abby the receptionist who was so professional, to please let the GM know I was there.

We waited for a while once he saw us not knowing who we were he said are you waiting for the GM? We said yes, He then said, come with me.We followed him to a table in the area were salespeople sit out in the open, which is fine by me but I was thinking maybe an office to have a great conversation and also so other customers would not here the story of what happened. It was a little weird to say the least. Our goal was to get some resolution not to stir anything up.

So we sat and he just stared at me waiting for me to talk, not a how are you doing today nothing to lighten up the mood, I was already knowing where this was going. (Just a little info about me before I continue telling the story of what happen at the Audi store. I am a Puerto Rican and my wife is white american. I am use to being treated differently its just apart of my life, unfortunately my wife has witnessed this to many times) I will continue, So I start explaining why I wanted to speak to the GM so that maybe we can be heard.

However he continued to interupt me and speak over me in a frustrated manner,Telling me that he gets 40-60 of us people in here like this. he rarley let me get more then a few words out. He did not agree at all with not one thing I said, finally he said "You know you type of people come here and think we will do anything you want" Since this was the second time he stated to me "You People" I said excuse me, you people? He said did i offend you, let me rephrase that in a very sacrcastic way.

My wife spoke up and expalined that she had been a HR director for a autogroup in Florida and that he should really put himself in our shoes and ask himslef if he would like to be talk to in this manner. he then stated " its just you people, then he said let me change the I dont want to offend you. he paused and said this is what i can do i will only charge you employee cost we will not make a dollar, does that make you happy? Just being sarcastic and rude.

I said nothing else i was lost for words, the principal and the whole chain of events had me not even caring about my car anymore I was more bothered that I got talke to and treated like this in a Highline establisment.I literally felt like crying.

I would normally not let a person talk to me like this but I was keeping my composure. My wife was red and frustrated, and she was keeping her calm as well. I really dont understand any of this, and I am looking for anything that could be done to prevent this from happening to another person. I know he felt that he was rude and unsensitive about the experience because then he started talking about God and that he goes to church and that his wife told him to do the right thing, he made no sense.

Is this why he spoke to us in the lobby area? If we were in his office, maybe it would be recorded? I just need help please I feel that i was treated like this because of my ethnic background, That's a bad feeling. I am coming to you for Guidance and help in this situation.

I do not want any retaliation from the GM, Service Director or Foreman. I don't know what to do, I have not made any bad reviews anywhere.

I have not contacted anyone but you guys. Please Help.

Thank you in advance for even reaching back out to me.

Hello,

In November 2023 I went to the Westwood, MA Audi car dealership to turn in my previous 2021 Audi Q7 lease and swap into a new 2024 Audi Q7 lease. My sales associate was Ruzhena Vishnevski and the sales manager that was helping with the transaction was Colby Caso.

When I first went in, I advised to both parties that this car was going to be a business lease in a tax exempt organization, and that I would be the personal guarantor of the business identical to my 2021 lease with Audi.

I was advised that the personal guarantor would not be an issue and the thing that would be changing is a new car and a new payment. I was told this was an easy swap and they would be transferring the plates to my new lease.

While going back-and-forth on a price for the car, I was told that they were going to be covering the over mileage and final payments for the 2021, Audi Q7. I was told they would be requesting the payoff from Audi, and the only thing I would be responsible for would be the excise tax if there was any.

We come to an agreement, I fill out the business application and validate that I will be a personal guarantor and was told that the application was approved in a tier 3 credit so the price would be going up. I had some questions on why the rebate through Costco was no longer valid and they took off $1500 and they advised that I did not get the certificate in time.

I go into the dealership to sign the paperwork and get the car. I signed all the documents on 11/7/23. At no point in time did anyone ever tell me that our original agreement of me turning in my 2021 Audi Q7 with the over mileage, being covered by Audi of Westwood, and me personal guarantee, the vehicle had changed.

Fast forward to early December. I called into the dealership because I had gotten a notification that I cosigned a vehicle on my credit report and I immediately contacted the business office manager, who at the time was Michael Burke.

I told him that there must be a discrepancy with the lease agreement or document documents, because I was personal guaranteeing the lease and not cosigning for a business, he told me he was going to reach out to the Audi rep and never followed back up on that after multiple times of me following up via email and phone calls. I was reaching out since early December and then physically went into the dealership and was met with aggression from both Michael Burke and Ed Stockel. The first thing Ed Stockel had asked me was did you read the documents and is this your signature. While these are great forward questions, this was completely out of line.

In short nothing during this visit was resolved, and Michael Burke had told me he was going to keep following up with his Audi rep regarding the discrepancy of personal guarantor.

While waiting for any feedback or updates on this matter, I receive an invoice in the mail from Audi for over mileage, disposition, car payments, late fees and excise tax. I reached back out and am told that Michael Burke no longer works at Audi and there is a new business manager. I left multiple voicemails and finally on February 27, 2024 Kevin McCarthy was now a contact for this matter. I sent in a copy of the settlement statement and was told that they wouldve never agreed to over mileage and if I dont have any documentation, the only thing that they can do is take care of the disposition fee.

I shared an email exchange with myself, Ruzhena, Colby, and Michael Burke, where it states validity around over mileage and personal guaranteeing my new lease.

I tried to speak to Ed, the general manager and that went nowhere. He was very rude and disrespectful. So now Im looking to get this in front of whomever his manager is or whomever his managers manager is. I am trying to avoid arbitration and legal representation as I believe this falls under a bait and switch tactic.

I am hoping that we can get this rectified without having to involve any additional parties.

I have been a lease holder since 2021 and this was the worst experience that I have had thus far and I will never do business in Audi of Westwood, MA or refer anyone there ever again. This is unacceptable.

At this point I am requesting the following one of these two options:

1- Terminate this new lease and give the car back to Audi Westwood, MA and recoup my down payment money and they pay off the previous vehicles settlement statement (over mileage, last payments and disposition fee)

2- Audi of Westwood, MA updates my lease terms be a personal guarantor and pays the settlement statement less the excise tax.

Please advise on how we should proceed with this.

Brought my Audi to the dealer, an hour away, a year ago. $2000 for service but could not update my MII.

Was told to go online, but online, an update was not an option. Called the dealership, insisted to go online. Called Audi, chatted, AND emailed. The easiest issue to solve but literally NO ONE can help!

I was beyond frustrated and decided to revisit when I was not infuriated. I revisited it now, again, with the same results! A $90,000 car with an updatable GPS? Ridiculous.

I am thankful that at the least, it is not something major because who knows how THAT would turn out. Of course, I get asked, "Is there anything else I can help with?" What a joke.