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Contact Audi Of America Customer Service

Audi Of America Phone Numbers and Emails

Toll-Free Number:

  • (800) 367-2834
Call customer service
Send Message

Customer Service:

  • (888) 237-2834
    Dedicated support
  • (844) 573-8766
    e-tron
  • (800) 411-9988
    For immediate assistance in the U.S. and Puerto Rico
  • (844) 889-8529
    Schedule an inspection
  • (866) 635-2349
    SiriusXM Satellite Radio
  • (248) 754-5000
  • (800) 822-2834
  • (888) 327-4236
  • (866) 277-8191
  • (512) 536-1461
  • (877) 505-2834

Audi Of America Emails:

Customer Service
Legal
Privacy Inquiries
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More phone numbers and emails Less phone numbers and emails

How to Contact Audi Of America?

Most Popular Number:

(800) 367-2834
Total calls: 332 Issues resolved: 4 Last call: Nov 24, 2024
author avatar
PissedConsumer Reporter

Audi customer service can be reached using its dedicated Audi customer care phone number, 1-800-367-2834. Available from Monday to Friday, from 10 AM to 8 PM ET, the number belongs to Audi Financial Services, where customers can directly reach for any sort of complaints or if they require information about vehicles. Audi customer care also holds a 24/7 roadside assistance phone number, 1-800-411-9988, which is handled by a third party. You can use this number at any time of the day if you require immediate assistance in the United States or Puerto Rico.

You can contact Audi customer care support via email as well. The Audi customer service email is auditalk@audi.com. While sending the email, make sure to include all the necessary details on your message while sending the email. This includes your personal details, contact number, and details about your vehicle, or if you are writing about lease information include details about it as well. Once you have your queries submitted, you can expect a reply within 24 to 48 hours as the request volume is sometimes very heavy.

Audi website features a live chat service to help their customers resolve the issues. In order to contact Audi's complaints service via live chat, visit the official Audi USA website at www.audiusa.com. Once on the website, navigate to the "Contact Us" page, typically found in the footer section. On the "Contact Us" page, you should see the option for Live Chat prominently displayed. Click on the Live Chat option, and you will be directed to a new page with the live chat interface. Note that the Audi customer care live chat service is available only on weekdays, from 10 AM to 6 PM ET, specifically for U.S. vehicles and markets.

Audi Of America Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Audi Of America Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    58% phone 42% email
  • The best phone number to call Audi Of America is 8003672834. 64% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Audi Of America may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.

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PissedConsumer Club

Contact Information

Audi Of America Website:

Audi Of America Help Center:

Corporate Office Address:

Audi Of America
1401 Franklin Blvd
Libertyville, Illinois 60048
United States

Other Info (opening hours):

Hours:

Monday – Friday: 10 am – 8 pm (ET)


Mailing Address:

P.O. Box 5215

Carol Stream, IL 60197-5215

More contact details

Audi Of America Rating Based on 86 Reviews

Rating details

1.9
more details
Product or Service Quality
Customer service
Value for money
Website

Rating stats

Rating trend

How Good is Audi Of America's Customer Service?

Adrick Xzg
Adrick Xzg
Feels Satisfied | Jan 31, 2024

I haven’t had any yet.

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Tyisha Thl
Tyisha Thl
Feels Disappointed | Jan 21, 2024

Poor service, they never answered the phone or check voicemails I left a message, very disappointed

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Tiffany R Nrb
Tiffany R Nrb
Feels Disappointed | Nov 01, 2023

The rep. Was dismissive with my concerns on bait and switch I received at the dealership.

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Cassidi Pva
Cassidi Pva
Feels Disappointed | Aug 08, 2023

My car is a 2019 audi with 49000 miles that support to be there flag ship with the dash cover coming off as much as I paid for the car that new iam really disappointed in audi I promise you that want have to worry I'll never buy another one I can't afford to spend that kind of money in lass than four years the dash material is lifting really the audi company should be ashamed for not fixing it what car dealer wouldn't fix something this important

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Markeese Fry
Markeese Fry
Feels Satisfied | Jun 02, 2023

He was able to help the best he could with the information he had

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Cloyd Lbk
Cloyd Lbk
Feels Disappointed | Nov 09, 2022

I never got through to speak to anyone

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Summary of Audi Of America Customer Service Calls

518 TOTAL
CALLS
07:20 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Audi Of America?

Product/ Service Question:

  • “Complaint”
  • “Warranty queston”
  • “Carbon monoxide leak in vehicle”

Request for Information Question:

  • “Computer update”
  • “Complain about a dealership”
  • “Help keys lost in spain”

Staff Question:

  • “Service issue”
  • “Audi service issue. Audi purchased a year ago is a leanon car”
  • “Service complaint”

Payments and Charges Question:

  • “Charger cable burn”
  • “A faulty alternator was put in my vehicle in Idaho and it cost me 2700$ less than a year ago at the Boise dealership now I have a dead battery and the alternator won't charge it. The part is a Audi part I am a service connected disabled veteran aASA”
  • “Charger”

Account Question:

  • “Radio code”
  • “Myaudi account got locked”
  • “Radio pin code”

Return/ Replace Question:

  • “Eligibility for piston replacement in engine”
  • “My new q5 2022 engine blew up . Waiting for a return call from Audi Glenwood spring I need a loaner And I just got another Q 5 last week”
  • “I did find my key fob because I had the tile on the keychain. However I am shocked to hear that my Audi dealer wanted $800 to replace my lost key fob. I find that outrageous.”

Shipping and Delivery Question:

  • “Looking to see, where is the Pay Off for Car?”
  • “Delay in replacing alternator and obtaining a rental car”
  • “Parts delivery date”

Employment Question:

  • “Payoff”
  • “I wish to pay off my loan”
  • “Audi was supposed to pay off my old 2018 Q5 And. They haven't paid it off yet”

Cards Question:

  • “Missing sim card”
  • “Lost credit card. Jc pennys”
  • “Vin card replacement”

Activation/ Cancellation Question:

  • “Cancellation of policy”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Application setup”

Other Question:

  • “Stolen vehicle”
  • “Car will not start “ place back of key in designated area see manual”
  • “Audi app”

Compare Audi Of America Customer Service To

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